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FAQ's

FAQ's

What is Agarwood ?

Agarwood, also known as oud or agar, is a rare and highly prized aromatic resin that forms in the heartwood of certain species of trees belonging to the genus Aquilaria. These trees are native to various countries in Southeast Asia, including India, Bangladesh, Thailand, Cambodia, Vietnam, Indonesia, and Malaysia. The formation of agarwood is a result of a natural defense mechanism in the tree. When the tree is injured or infected by certain types of fungi, it produces resin as a protective response. Over time, this resin becomes denser and darker, eventually forming the characteristic dark and fragrant wood known as agarwood. The fragrance of agarwood is complex and distinctive, often described as rich, earthy, woody, and sometimes with hints of sweetness and spiciness. This unique aroma has made agarwood one of the most sought-after and expensive raw materials in the world of perfumery. Agarwood has a long history of use in various cultural and religious practices, particularly in regions like the Middle East, Southeast Asia, and parts of South Asia. It is used in the production of essential oils, incense, perfumes, and traditional medicines. Due to its high demand and limited availability, agarwood has become a valuable commodity, leading to issues of overharvesting and illegal trade. This has prompted conservation efforts and regulations to protect the endangered species of Aquilaria trees.

What are BENEFITS of Agarwood ?

What products can be made from Agarwood?

What is the History of Agarwood ?

How do I place an order?

For any further questions, you can call our helpdesk at: (9874756053) ([email protected]) or chat with us using the Live chat at the bottom of your screen.

Can I ship the products to an address that is different from my billing address?

Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.

How do I know that my order is confirmed?

For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get a call or an email from a Oudhify representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.

Do I have to have an account to place an order?

No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.

Can I order a product that is "Out of Stock"?

Unfortunately, products listed as "Out of Stock" are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Oudhify account and are signed in at the same time.

How safe is it to use my Debit/Credit card or make an online payment on Oudhify?

All transactions at Oudhify Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Oudhify Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind. You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

Why was my order payment rejected?

There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

I cannot complete my registration, what do I need to do?

Contact us, detailing the problem you have encountered. You can either email us on ([email protected]) or call us on (9874756053) and our Customer Care will be happy to assist you.

I forgot my password, what can I do?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

How do I make changes to my order?

You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.

What if an item is out of stock?

If an item is out of stock, simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. If you are interested in purchasing it immediately, please use the ‘Store Locator’ to find a store near you and call to confirm if they have your desired product available.

What payment types do you offer?

For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking methods.For International Orders: You can pay for purchases using credit card (applicable to all countries) or debit card (applicable to select countries) only.

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Floral Lined Jacket

Gray / XL

1 X $113.88

Total: $113.88
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Frayed Layered Sleeve

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